HR vs IT

Steve Boese led a very interesting topic of discussion at HRevolution.  His talk revolved around the processes of integrating technology into business, specifically human resources.  A resident expert on the subject, Steve is a professor at the Rochester Institute of Technology where he spreads the gospel of all things holy technology.  He also writes a great blog:  Steve Boese’s HR Technology.

After Steve’s session we had a sidebar discussion relating to interactions among technical employees and human resource employees in addition to the paranoia of technology.  The most obvious issues identified dealt with the huge communication barrier between these two groups, especially when focused on a project.

Where do the problems lie?  In a lot of cases I believe the problems begin with the identification of candidates for a project team.  Just because an individual may be extremely proficient in the technical aspects of their job does not mean they will be able to communicate.  Same goes for the human resources side.  Not all human resource professionals are able to communicate effectively.  Without identifying key components of communication abilities in one’s personality you set yourself up for failure.  Once you have your team in place, if you do not recognize any inconsistencies in the understanding of the scope and intent of the project from any team members, fail again.

Where do you begin?  Do you train a “techy” on human resource concepts so they understand your view point and overall intent of a process or project?  Or, do you attempt to teach an HR professional how to program?

In my opinion, I believe the most beneficial scenario would be a little of both.  Identify an employee/team member who is technically adept and has a good foundation in human resources.  They do not need to know how to physically program but by understanding the language and procedures, they have a better chance to encourage effective communication.  They can be your liaison between the two groups.  The idea is to find individuals who are able to transcend the stereotypical behaviors of “techies” and human resource professionals.

What do you think?  What is the best way for human resource departments to acquire the technical skills to make us effective?  Train existing HR professionals on the technologies or bring in more technically skilled workers in to HR?